Shipping Policy:
All products offered by 9xkey.com are digital goods and are delivered electronically via email within approximately 10 minutes of purchase. This service is referred to as “instant delivery” in our product descriptions.
If you do not receive the email, you must contact our customer support team via live chat or email for assistance or to request a reissue of your digital product. Alternatively, you may create an account using your order email address, where your purchased digital products will be permanently accessible via your account page.
Refund Policy:
If you encounter any issues with your activation code, you are required to contact our customer support team via email or live chat for troubleshooting. We will make all reasonable efforts to resolve the issue, including providing a replacement if applicable.
Should we be unable to resolve the issue after attempted support, you will be eligible for a full refund.
Refund requests submitted without first contacting our support team regarding the issue will not be honored.
Refunds are not available in cases of customer error, such as the purchase of an incorrect product; however, at our sole discretion, a product replacement may be offered. Under no circumstances will refunds be issued for incorrect purchases — only an exchange is possible.
General Terms and Conditions:
1.1. Subject to the provisions set forth herein, 9xkey.com grants Users a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the services provided by 9xkey.com strictly for personal, non-commercial purposes. This license applies solely to the functionalities of the Site and does not extend to any licenses for digital content, including but not limited to activation codes offered for sale.
1.2. All rights not expressly granted to the Users herein are reserved and retained by 9xkey.com, its licensors, suppliers, publishers, and other authorized third parties.
1.3. Users agree not to misuse the services provided by 9xkey.com. Services may only be used in compliance with applicable laws and regulations. Users are expressly prohibited from using the services to infringe upon the rights of third parties, including but not limited to intellectual property rights, copyrights, trademarks, or personality rights.