Refund Policy – 9xkey

At 9xkey.com, we are committed to providing our customers with genuine, high-quality digital software keys and a smooth purchasing experience. Customer satisfaction is important to us, and we want you to feel confident when buying from our platform.

This Refund Policy explains the conditions under which refunds may be granted, how to request a refund, and the time frame in which refunds are processed.

By making a purchase on 9xkey.com, you agree to the terms outlined in this policy. Please read it carefully before completing your order.

Eligibility for Refunds

We take pride in delivering valid, working, and authentic product keys. However, refunds may be considered under the following circumstances:

  • You received a product key that is invalid or does not work.

  • The product key cannot be activated despite following our troubleshooting instructions.

  • You were charged more than once for the same order due to a technical or system error.

  • You received a duplicate product key by mistake.

Refunds are not granted in the following situations:

  • The product key has been successfully activated.

  • You purchased the wrong product by mistake.

  • Your system does not meet the software’s minimum requirements.

  • Activation problems caused by internet, hardware, or user-side configuration issues.

  • The refund request is submitted after the allowed refund period.

Refund Time Frame

All refund requests must be submitted within 7–10 days from the date of purchase.

The refund period begins from the date shown on your order confirmation email. We strongly recommend testing your product key immediately after purchase to ensure it activates correctly.

Refund requests submitted after this period will not be eligible for a refund.

Refund Request Process

To request a refund, please follow the steps below:

  1. Contact Support via Email
    Send your refund request to delivery@9xkey.com

  2. Provide Order Details
    Include your order number, the product key you received, and a clear explanation of the issue.

  3. Attach Proof (if available)
    Screenshots or error messages showing the activation issue are highly recommended.

  4. Troubleshooting Verification
    Our support team may request additional information or troubleshooting steps to verify the issue before approving a refund.

Once your request has been reviewed, you will be notified of the outcome via email.

Refund Method

  • Refunds are processed using the same payment method used during checkout.

  • Processing times depend on your payment provider and may take several business days.

  • Refunds are issued in the original purchase currency.

Important notes:

  • Refunds are processed only via email requests.

  • We do not issue refunds through live chat, social media, or phone support.

Digital Product Policy

All products sold on 9xkey.com are digital software activation keys. Once a key has been delivered and successfully activated, it is considered used and cannot be returned.

For this reason, refunds are limited to cases where the product key is proven to be invalid or unusable due to a verified technical issue.

We strongly encourage customers to:

  • Review product descriptions carefully before purchasing.

  • Confirm system compatibility with the software.

  • Keep order confirmation emails and product keys secure.

Duplicate or Incorrect Orders

If you accidentally placed a duplicate order or purchased the wrong product, please contact us immediately at delivery@9xkey.com.

  • If the key has not been delivered or activated, we may issue a refund or replacement.

  • If the key has already been delivered and activated, the order is not eligible for a refund.

Fraud Prevention and Abuse

To protect our platform and customers, 9xkey.com reserves the right to refuse refund requests in cases of suspected fraud, abuse, or violation of our terms of service.

Refunds will not be issued if:

  • Multiple keys are used without proper payment.

  • Unauthorized or suspicious transactions are detected.

Technical Support Before Refund

Many activation issues can be resolved with proper guidance. Before issuing a refund, our support team may attempt to:

  • Provide step-by-step activation instructions.

  • Replace the product key if it is confirmed to be invalid.

  • Offer technical assistance to resolve compatibility issues.

If the issue cannot be resolved through support, the refund will be processed according to this policy.

Refund Processing Time

Once approved, refunds are processed within 7–10 business days.

You will receive an email confirmation once your refund has been initiated.

Contact Information

If you have any questions about this Refund Policy or wish to request a refund, please contact us at:

Email: delivery@9xkey.com
Website: https://9xkey.com

Policy Updates

9xkey.com reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes will be published on this page, and the “Last Updated” date will be revised accordingly.

Last Updated: 16-01-2026

By purchasing from 9xkey.com, you confirm that you have read, understood, and agreed to the terms of this Refund Policy.

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